Resources and Insights
Consumer Rights
At CADEF we prioritize and uphold the fundamental rights of consumers. Understanding your rights as a consumer empowers you to make informed choices and ensures a fair marketplace. One key aspect is the right to information – you have the entitlement to transparent, accurate, and easily accessible information about the products or services you consider purchasing.
Consumer Fundamental Rights:
- Right to Safety: Consumers have the right to expect that the goods and services they purchase are safe for use and do not pose any threats to their health.
- Right to Information: Consumers are entitled to clear and accurate information about the products and services they consider purchasing. This includes details about ingredients, usage, pricing, and terms.
- Right to Choose: Consumers have the right to choose from a variety of products and services at competitive prices. Monopoly practices and unfair competition are prohibited.
- Right to Redress: If a consumer is dissatisfied with a product or service, they have the right to seek redress. This may involve compensation, repair, replacement, or a refund.
- Right to Consumer Education: Consumers have the right to be educated about their rights and responsibilities. This helps them make informed decisions and promotes a fair marketplace.
- Right to Representation: Consumers have the right to form or join consumer organizations that can represent their interests in discussions with businesses and regulatory bodies. These rights are generally recognized to ensure fair and ethical practices in the marketplace, and they contribute to creating a balanced and secure environment for consumers in Nigeria.
We are committed to providing clear details about your rights, enabling you to make decisions aligned with your needs. Furthermore, your right to redress is paramount. In the event of a dispute or dissatisfaction with a product or service, consumers have the right to seek fair compensation, repair, or replacement. We are dedicated to addressing any concerns promptly and fairly, fostering a relationship built on trust and accountability. We are here to safeguard and uphold your consumer rights every step of the way. In Nigeria, consumer rights are protected by various laws and regulations.
Consumer Protection Act:
