Prof. Ndukwe-Okafor Champions Strategic Communication as a Tool for Citizen Empowerment and Social Accountability on World PR Day
October 14, 2025Research Meets Consumer Advocacy: Key Takeaways from NISER High-Level Seminar
October 16, 2025Protecting Consumers Online: Insights from the 2024 Compliance Report
In 2022, Nigeria introduced the Code of Practice for Interactive Computer Service Platforms/Internet Intermediaries, jointly issued by the Nigerian Communications Commission (NCC), National Broadcasting Commission (NBC), and National Information Technology Development Agency (NITDA).
The Code was designed to safeguard online spaces by ensuring large service platforms register in Nigeria, enforcing compliance with relevant local laws, including tax obligations, promoting accountability in managing harmful content, and strengthening the rights of users to report and appeal decisions.
The 2024 Compliance Report, submitted by Google, Microsoft, and TikTok, offers an unprecedented look at how platforms are tackling online harm. The key highlights from the report are:
- 754,629 registered complaints lodged by users.
- 58,909,112 harmful contents removed across platforms.
- 420,439 pieces of content removed and reuploaded after user appeals.
- 13,597,057 accounts closed or deactivated for violations.
These numbers are more than statistics, they represent progress in creating a safer, more responsible digital environment for Nigerians.
Speaking live on Arise TV, our Executive Director, Prof. Chiso Ndukwe-Okafor, underscored that true digital empowerment means more than just access. In her words, “Digital empowerment must go hand-in-hand with protection. We cannot ask people to thrive online without equipping them with the knowledge to navigate safely.”
Prof. Ndukwe-Okafor called for stronger collaboration between regulators, platforms, civil society, and communities to ensure that policies translate into real-world safety for consumers, especially vulnerable groups such as young people and first-time internet users.
At CADEF, we see consumer empowerment as central to addressing these gaps. Our work advocates for greater transparency in content moderation, community-driven digital literacy initiatives that prepare Nigerians to use digital tools safely, and policy frameworks that put users at the heart of digital innovation. Together, we can create a safer, innovative digital future for all.
Stay tuned for more updates.